Customer Centeredness is a discovery and insight driven workshop to

Understand customer’s needs to build relevance in products & services

Redefine answers to existing questions to understand why they do what they do

Customer centeredness is placing customer / affected stakeholder in the center of everything. It is an exercise to build intimacy with the customer and redefine answers to existing questions such as what are your customer’s need, when and why do they it. It is a shift from data centric customer profiling to getting into customer’s shoes. It is a shift from what you want to know about them to finding what they really want to tell you.

Sales is no longer encouraging when products and services are no longer relevant to your customer segment, or if internal processes don’t align to customer value. By improving customer relationship management, First Avocado helps bring stronger relevance to products and services to target customer. This is done by mapping journey of a customer using design thinking and First Avocado’s proprietary tools.

Our service excellence lies in First’s Avocado’s exceptional facilitation skills and unique tools that

Deliver un-matching experience

Make workshops purposeful

To know more about First Avocado’s approach, go to approach section

For relevant cases in this offer, scroll below or go to ‘WORK’ section for comprehensive case studies.

For more details on module topics and coverage areas, get touch with us.