Customer Facing Synchronous Online Training

Recognize the importance of managing customer perceptions
Establish team-wide ownership and a “sense of urgency” towards customer satisfaction
Maintain a sense of calm and focus in stressful service situations – Mastering emotions
Master skills for dealing with difficult customers
Master ways to develop and maintain a positive, customer-focused attitude
Explain the benefits of exceptional service as it relates to the business, the employee, and the customer – BUWO, PPO, Record Office, SRO etc
Living and Exhibiting BGNs core values in every customer transaction